Practice Manager
Location: Newcastle upon Tyne
Salary: Competitive Salary dependant on experience
REPORTING TO: Managing Partner & Partners
JOB SUMMARY
The Practice Manager will lead, manage, and coordinate all aspects of organisational functionality — motivating and managing staff, optimising efficiency and financial performance, and ensuring the firm achieves its long-term strategic objectives within a safe and effective working environment.
This is a varied, hands-on role requiring a high-level generalist who can make the practice run smoothly, implement improvements, and contribute strategically to business growth and culture.
ABOUT NAYLORS
Naylors is a leading property consultancy firm with a team of 40 employees offering a comprehensive range of professional services across the commercial property sector. These services include commercial agency, professional advisory work, building surveying, and property management.
Naylors is a partner-led, independent commercial property consultancy that helps client unlock, protect and grow the value of their assets through expert, honest and personal service across the North East and beyond.
We’re an independent team of commercial property experts who combine experience, integrity and a friendly approach. We build strong relationships, give honest advice and deliver exceptional service to help property assets perform at their very best.
MAIN DUTIES AND RESPONSIBILITIES
The Practice Manager will have broad responsibility for operational management across the firm, including but not limited to:
Supporting the strategic vision of the practice in partnership with the senior leadership team
Overseeing day-to-day operations and driving continuous improvement
Overseeing operations and compliance of the administration team, including delivery of Professional Development Reviews (PDRs)
Leading on regulatory and compliance matters, including RICS Regulation, ISO 9001 Accreditation, AML and HMRC standards
Liaising with external accountants on forecasting, debt management, and financial reporting
Managing the financial elements of the organisation including budgets, accounts, cashflow, and cost control, working closely with partners to maximise efficiency and profitability
Ensuring effective IT systems and communications infrastructure by liaising with external IT providers
Overseeing marketing and PR activity, working with agencies to ensure consistent brand messaging and communications
Managing insurances and renewals, ensuring compliance with professional and statutory obligations
Providing strategic input at partner meetings and holding teams accountable for agreed actions and outcomes
Attending Management and Partner meetings and preparing Partner meeting’s agenda and minutes
EXPERIENCE & PERSON SPECIFICATION
Essential Experience
Proven experience as a Practice Manager or in a senior operational management role, ideally within a professional services environment (e.g. surveying, architecture, legal, or accounting)
Demonstrated leadership capability with experience holding individuals and teams to account
Financial management experience, including preparation and interpretation of management accounts, budgeting, and reporting
Experience using SAGE or similar accounting software
Comfortable with IT systems and working with both technical and non-technical stakeholders; proficient in Microsoft Office (Excel, Outlook, SharePoint)
Experience managing relationships with external HR, IT, PR, and accounting providers
Excellent communication and interpersonal skills; confident engaging with partners, clients, and suppliers
Experience of marketing, PR, or business development support
Comfortable contributing at board level, with the ability to challenge constructively and drive accountability
Desirable Experience
Experience leading ISO accreditation or continuous improvement initiatives
Understanding of personality profiling, team dynamics, and leadership development
Experience in a regulated professional environment (RICS preferred)
Strong HR knowledge, including performance management, employee relations, and learning & development; HR qualification / experience desirable
KEY SKILLS AND ATTRIBUTES
Strategic thinker with strong problem-solving ability
Proactive, organised, and able to manage multiple workstreams
Flexible and adaptable with a hands-on approach
Professional, confident, and credible at all levels
Innovative and forward-thinking; able to drive change and improvement
Excellent attention to detail and commitment to quality
Ability to motivate teams, enhance morale, and foster a positive working culture
BENEFITS PACKAGE
Competitive salary (negotiable for experience)
6% employer pension contribution (plus 5% employee minimum)
25 days annual leave + bank holidays
Flexible working options
Commitment to professional development and training opportunities
Collaborative and supportive team environment
SUMMARY
This is a pivotal leadership role within Naylors, offering the opportunity to shape operations, influence strategic direction, and play a key part in the firm’s ongoing success. It will suit an experienced and motivated professional with a strong commercial focus and a passion for operational excellence.
VALUES
Trustworthy
Innovative
Accountable
Knowledgeable
Flexible
If you are interested in applying for the role of Practice Manager at Naylors, please send your CV and a covering letter to Keith Stewart - keithstewart@naylors.co.uk
